Privacy Policy

Welcome to our Privacy Policy page. We are committed to protecting your personal information and ensuring transparency regarding how we collect, use, and safeguard your data. This policy outlines the types of data we collect, how we use it, your rights, and how to contact us.

What Data We Collect

We may collect and process the following types of personal data:

• Contact information: such as your name, email address, phone number, and mailing address when you contact us or register on our site.
• Usage data: including information on how you use and navigate our website, such as pages visited, time spent on pages, and click activity.
• Cookies and tracking data: small text files stored on your device to improve your browsing experience (see the Cookies section below).
• Communication data: any correspondence you send to us, including emails, support tickets, or inquiries.

How We Use Data

Your data is collected and used only for legitimate purposes, including but not limited to:

• Providing, maintaining, and improving our website and services.
• Responding to your inquiries, requests, or customer support needs.
• Sending you important notifications, updates, or administrative messages.
• Analyzing usage trends to enhance user experience and site functionality.
• Ensuring compliance with legal obligations and preventing fraudulent activities.

Cookies

Our website uses cookies to enhance your browsing experience, personalize content, and analyze our traffic. Cookies are small data files placed on your device by your web browser.

Types of cookies we use include:

• Essential cookies: necessary for website functionality and security.
• Performance cookies: used to collect information on how visitors interact with our site to improve performance.
• Functionality cookies: enable enhanced features and personalization.

You can manage cookie preferences or disable cookies through your browser settings; however, disabling certain cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites or services for your convenience, including social media platforms such as our official Social/X account at https://x.com/VisitAlmaty. We do not control and are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Data Security

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure server infrastructure and encryption protocols.
• Regular security assessments and updating security practices.
• Limiting access to personal data to authorized personnel only.

Despite these efforts, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your data.

User Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request access to your personal information we hold.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal and operational constraints.
• Restriction: Request to limit how we process your data.
• Objection: Object to the processing of your data for marketing or other purposes.
• Data Portability: Request to receive your data in a structured, commonly used format.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request in accordance with applicable laws.

Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at:

• Email: [email protected]
• Phone: +7 (727) 394 57 15
• Address: 22/1 Koktem-3 microdistrict, Almaty 050010, Kazakhstan
• Social/X: https://x.com/VisitAlmaty

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically.